VerifioL
Lara R.
— · 3 weeks agoVerified order
Returns process too slow
Unit arrived faulty. Return label took five days to issue and refund another week after they received the package. Felt like pulling teeth.
Reply from Nordic Lab team
Lara, sincere apologies for the wait. We've changed the return-label workflow this week so refunds clear within 48h of receipt. Reach out if you'd like to test the new flow.